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The terms ‘you’ or ‘your’, means you or any authorised person on your account or anyone who deals with us on your behalf. Parts of this notice relate only to individuals, particularly individuals whose business does not have a separate legal identity. The term ‘we’, means Buckleys (UVRAL) Ltd. which acts as a data controller in respect of your personal data.
You must ensure that you or any members of your staff are made aware of this notice and the individual rights and information it contains prior to providing us with any personally identifiable data. If you, or anyone else on your behalf, has provided or provides information on an individual connected to your business to us (or a member of Buckleys (UVRAL) Ltd.), you or they must first ensure that you or they have the authority and permission to do so.
Some of the links on our websites may lead to external websites whose content we do not control. It is your responsibility to ensure you are satisfied with their policies when using these sites.
What information we collect
The information we collect may include information relating to you and individuals connected to your business that you provide to us, or which others provided to us on your behalf. This may include:
- Contact details (e.g. name, address, email address, position in company, landline, mobile numbers and address).
- Information included in customer documentation (e.g. a record of quotations or recommendation that we may have given you).
- User login and subscription data (e.g. login credentials for our online portal).
- Market research (e.g. information you have provided when participating in market research).
- Marketing and sales information (e.g. details of the goods you purchased and your preferences).
- Other information about you and individuals connected to your business that you’ve provided to us by filling in forms or by communicating with us, whether face-to-face, by phone, email, online, or otherwise.
- Cookies and similar technologies we use to recognise you and individuals connected to your business.
- Records of correspondence and other communications between you and your representatives and us, including email, instant messages and social media communications.
- Information that we need to support our regulatory obligations (e.g. information about transaction details, detection of any suspicious and unusual activity and information about parties connected to you or these activities.
Some of this information will come directly from you and individuals connected to your business, e.g. when providing information for transactional purposes. It can also come from your technicians, employees or other sources you’ve asked us to obtain information from. We might also get some of it from publicly available sources, such as trade organisation websites.
We may collect information about you and individuals connected to your business when you or they interact with us, e.g. visit our websites, use our online portal, call us or visit us at our office. We’ll only collect your information and information relating to individuals connected to your business, in line with relevant regulations and guidelines.
The rights of individuals
Individuals have certain rights in relation to the information that we hold about them. These rights include:
- The right to access information we hold about them and to obtain information about how we process it.
- The right to withdraw their consent to our processing of their information.
- The right to request that we rectify their information if it’s inaccurate or incomplete.
- The right to request that we remove/delete their information.
- The right to object to, and to request that we restrict, our processing of their information.
Data subjects can make a 'subject access request' ('SAR') to find out the information we hold about them. This request must be made to email@example.com. We will respond within one month unless the request is complex in which case the response time can be extended by a further two months. There is no fee for making a SAR. However, if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.
How we keep your information secure
We use a range of measures to keep information safe and secure which may include encryption and other forms of security. We require our staff to comply with appropriate policies including obligations to protect any information and applying appropriate measures for the use and transfer of information.
Please ensure that the information you give us is accurate and up to date and notify us promptly if anything has changed.
This Privacy Notice may be updated from periodically and the most recent version can be found at www.buckleysinternational.com. You and individuals connected to your business can obtain further information on anything we’ve said in this Privacy Notice or contact us by sending an email to firstname.lastname@example.org with the subject line 'Subject access request'.
How we’ll use your information
We’ll only use information on you and individuals connected to your business where we have consent, or we have another lawful reason for using it. These reasons include where we need the information:
- to deliver our products and services.
- to provide operational and after-sales support.
- to provide product and service improvement.
- to protect our legal rights.
- to undertake marketing: to provide you with information about Buckleys (UVRAL) Ltd.’s products and services, events, promotions and specials.
The reasons we use your information and information relating to individuals connected to your business include:
- Carrying out our legitimate business.
- Managing our relationship with you, including (with your permission) telling you about products and services we think may be of interest to you.
- Understanding how you use, and providing support for, our website and web portal.
- Understanding long term product performance to inform product and service improvement.
- Protecting our legal rights and complying with our legal obligations.
We may share your information and information relating to individuals connected to your business with others where lawful to do so or where you have made a request. This may include instances where you have submitted a quotation or calibration request. We will only transfer your information relating to this request, to our approved dealers within the applicable region and industry. (This may include organisations that are located outside of the United Kingdom, and/or the European Union).
You and the individuals connected to your business can change your mind on how you receive marketing messages or choose to stop receiving them at any time. To make that change, contact us via email@example.com.
Issued by Buckleys (UVRAL) Ltd.
Buckleys House, Unit G, Shearway Business Park, Shearway Road, Folkestone, Kent, CT19 4RG.
Buckleys (UVRAL) Ltd. 2018. All rights reserved.
Privacy notice last updated: 25 May 2018.
Terms and Conditions
Terms and conditions
Buckleys (UVRAL) Limited Terms and Conditions of Sale
These are the legal terms and conditions (Terms) on which Buckleys (UVRAL) Limited (company number 0374468) registered in England and Wales whose registered office is at Buckleys House, Unit G, Concept Court, Shearway Road, Shearway Business Park, Folkestone, Kent CT19 4RG (Seller), supplies goods (Goods) and/or repair, calibration and other services (Services) to you (Purchaser).
All quotations, contracts and goods and/or services supplied by the Seller are governed by these Terms unless otherwise stated by the Seller in writing.
1 Basis of contract
- Quotations may be requested from the Seller by the Purchaser using the Seller’s website, by telephone or by email. Any quotation given by the Seller shall not constitute an offer and is only valid for thirty (30) days from its date of issue.
- Where the Purchaser accepts the Seller’s quotation, it must place an order with the Seller by contacting the Seller directly (Order). There shall be no contract between, or obligations on, either party until a valid order confirmation has been issued in writing (including via email) by the Seller to the Purchaser (Order Confirmation), at which point the contract between the Seller and the Purchaser shall come into existence (Contract).
- These Terms apply to the Contract to the exclusion of any other terms that the Purchaser seeks to impose or incorporate, or which are implied by trade, customer practice or course of dealing. No variation of these Terms shall be binding on the Seller unless and until the variation has been accepted in writing by a duly authorised person on behalf of the Seller.
- The Contract and the documents referred to in it constitute the entire agreement between the parties. The Purchaser acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Seller that is not set out in the Contract.
2 Price and delivery
- The Goods are as described on the Seller’s website from time to time.
- The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Seller notifies the Customer that the Goods are ready. Delivery of the Goods shall be completed at the Good’s arrival at the Delivery Location.
- All prices for Goods and Services provided under these Terms are exclusive of VAT.
- Unless otherwise agreed, delivery will be in accordance with any INCOTERM quoted or agreed and the goods will be packed to the Seller’s normal specifications in non-returnable packing. Carriage will be arranged at the request and at the sole expense of the Purchaser.
- Where applicable, delivery charges will be added to the price of the
Goods and detailed in the Order Confirmation.
- Any delivery estimates quoted by the Seller is an estimate only and will commence from the date of the Order Confirmation. Provided the Seller takes all reasonable steps to deliver the Goods at the time stated, the Seller shall not be liable to the Purchaser for failure to do so and time shall not be of the essence.
- The Seller, at its sole discretion, reserves the right to deliver Goods in more than one consignment and to invoice the Purchaser separately for each consignment. Each consignment shall constitute a separate Contract and any delay in delivery or defect in a consignment shall not entitle the Purchaser to cancel any other consignment.
- Purchasers based outside the UK are responsible, at their own expense, for obtaining any import licence or other legal documentation required in the country for which the Goods are destined. The Seller is responsible for seeking any export licence from the UK that may be necessary unless the Purchaser’s office, from which the order is issued, is situated in the UK.
- Unless stated otherwise, all contracts for the export of Goods from the UK shall be in accordance with INCOTERMS 2010 or the latest version of that publication which is in force at the date that the relevant contract is entered into by the parties to it.
- Claims for incorrect or non-delivery of Goods must be made in writing to the Seller within ten (10) working days of the receipt by the Purchaser of the Goods. Claims must be accompanied by the original packing note for incorrectly delivered Goods. All claims covering the operability of the Goods will be covered by the Seller’s manufacturing guarantee set out at clause 7 below.
- The Seller reserves the right to refuse to accept claims that are not received at the Seller’s offices within the times or under the conditions set out above.
3 Title and risk
- The risk in the Goods shall pass to the Purchaser once the Goods have left the Seller’s premises for delivery to the Purchaser (unless otherwise agreed in writing with the Seller).
- Title to the Goods shall not pass to the Purchaser until the Seller receives payment in full for the Goods.
- Until title to the Goods has passed to the Purchaser, the Purchaser shall:
1 store the Goods separately from all other Goods held by the Purchaser so that they remain readily identifiable as the Seller’s property;
2 not remove, deface or obscure any identifying mark (including the Seller’s trade name or any serial number) or packaging on or relating to the Goods; and
3 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Seller’s behalf from the date of delivery.
- Prior to title to the Goods passing to the Purchaser, the Seller may at any time require the Purchaser to deliver up the Goods in its possession and, if the Purchaser fails to do so promptly, the Seller may at any time enter the Purchaser’s premises to recover Goods.
4 Supply of services and software
- The Seller warrants to the Purchaser that the Services will be provided using reasonable skill and care.
- The Seller shall use reasonable endeavours to meet any performance dates for the Services set out in the Order Confirmation, but such dates shall be estimates only and time shall not be of the essence.
- Any Software supplied by the Seller to the Purchaser shall be governed by the terms of the Seller’s software licence, a copy of which is available on the Seller’s website.
- The Seller shall invoice the Purchaser at any time before, on or after delivery of the Goods or performance of the Services.
- When the Seller is delivering Goods and/or providing Services within the UK payment shall be due from the Purchaser 30 (thirty) days following the date of the Seller’s invoice except where the Seller stipulates “pro-forma”, “cash with order” or “cash on delivery” terms. Time for payment shall be of the essence.
- In the case of Goods exported outside of the UK, payment shall be made by the Purchaser in British pounds sterling (£), Euro (€) or US Dollar ($) before the dispatch of any Goods takes place.
- The Seller reserves the right to suspend deliveries where payment for any Order related or otherwise has not been made on the due date and remains outstanding.
6 Description and data
- The Seller shall ensure that, at the time the Goods leave the Seller’s premises for delivery to the Purchaser, the Goods conform in all material respects with their description.
- Where the Seller is the manufacturer of the Goods, the Seller reserves the right to discontinue or to make design changes to the Goods, provided always that such design changes shall not lower the performance of the Goods, affect their mechanical interchangeability.
- In the case of Third-Party Goods, the Seller shall ensure that, at the time the Goods leave the Seller’s premises for delivery to the Purchaser, the Goods supplied conform to the manufacturer’s current specification and finish.
- Subject to clause 12.1, the Seller shall use reasonable endeavours to ensure the accuracy of technical data or literature relating to the Goods, but the Seller (so far as permitted by law) accepts no liability in contract, tort or otherwise for any damage or injury arising directly or indirectly from any error or omission in such technical data or literature.
- Unless otherwise stated, electrical ratings represent safe working limits. Dimensions and other physical characteristics are subject to normal commercial tolerance. The Purchaser shall be responsible for ensuring the fitness of the product for the Purchaser’s chosen application.
- Any samples, drawings, descriptions of the Goods or Services or advertising issued by the Seller or placed on the Seller’s website are issued or published for the sole purpose of giving an appropriate idea of the Services/Goods. They shall not form part of the Contract or have any contractual force.
7 Manufacturing guarantee
BUCKLEYS (UVRAL) Limited equipment is covered by 12 months 'return to base' warranty from date of delivery to Purchasers' Works. If any of the goods supplied or processed by or on behalf of BUCKLEYS (UVRAL) LTD prove on inspection to be defective in materials or workmanship BUCKLEYS (UVRAL) LTD will undertake; at its option; to repair, replace the same or to refund to the buyer the price of the goods. In no circumstances will liability exceed the cost of replacement or the price paid by the buyer for the goods. If, on inspection, the equipment is deemed to have been subject to misuse, all repairs will be chargeable.The warranty of 12 month 'return to base' shall be invalidated if,
a. The unit is opened by anyone other than a Buckleys (UVRAL) Limited Certified Distributor
b. Any parts or components are installed, replaced or refurbished by anyone other than a Buckleys Certified Technician. This does not affect the consumer’s statutory rights in any way
8 Returns process
If your equipment is still under warranty, DAP* incoterms apply. Please contact us prior to sending the goods as we would need to prepare RGR* documentation (please state product description, purchase date and serial number).We reserve the right to refuse collection of goods which have been shipped under other Incoterms.
If your equipment is no longer under warranty, DDP* incoterms apply
9 Third-party manufactured goods
- Where the Purchaser’s Order includes an order for Goods manufactured by a party other than the Seller (Third-Party Goods), the Seller’s liability, whether in contract, tort, or otherwise, for such Goods, shall not exceed the Seller’s own liability under the terms of any agreement that the Seller has entered into with such third-party.
- The benefits of the guarantee or warranty attaching to the Third-Party Goods or Software shall be passed on to the Purchaser and the Seller’s Manufacturing Guarantee shall not apply.
- By agreeing to purchase Goods from the Seller, the Purchaser agrees to comply with the terms of any licence granted to the Seller relating to the Goods to be purchased. The Purchaser agrees to indemnify and keep indemnified the Seller against any claim made by the relevant licensor against the Seller as a result of any act or omission on the part of the Purchaser.
- Details of the warranty, guarantee or licence relating to the Third-Party Goods (if any) is available on request from the Seller.
10 Force majeure
- The Seller shall have no liability in respect of any failure to deliver or delay in delivering any Goods, providing Services or performing any obligations under these Terms due to any event beyond its reasonable control. Such events include, but are not limited to, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Seller or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
- Where an event under clause 9.1 above occurs, and the Purchaser has made whole or part payment for the supply of Goods and/or Services and the manufacture of such Goods has commenced, the Seller may give seven (7) days to the Purchaser to terminate under these Terms. The Seller shall be entitled to deduct reasonable expenses from payments already received from the Purchaser. The balance of any monies shall be returned to the Purchaser.
11 Price variation
- The Seller reserves the right to increase the price of the Goods and/or Services to be supplied to the Purchaser:
1. in proportion to any increased costs (including but not limited to increased exchange rates and taxes) incurred by the Seller from the date of the Seller’s Order Confirmation up to and including the date of the delivery of the Goods or the supply of the Services; or2. where the increase is due to any fault or default of the Purchaser, including but not limited to cancellation by the Purchaser of part of any Order.
12 Storage of goods
- Where delivery of Goods is delayed due to the fault or default of the Purchaser or the Purchaser’s agents or subcontractors, storage and all associated costs will be charged to, and be payable by, the Purchaser.
- The Goods shall remain at the Purchaser’s risk (but title shall not pass) from the date of the delay. The Seller reserves the right to invoice the Goods at the original delivery date, which shall also be the date of commencement of the relevant guarantee (as set out at clause 7 and 8 above).
- We reserve the right to charge storage fees on goods not collected after 90 days of completion of repair.
13 Limitation of liability
- Nothing in these Terms shall limit or exclude the Seller’s liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors, fraud or fraudulent misrepresentation, breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982, breach of the terms implied by section 12 of the Sale of Goods Act 1979 or defective products under the Consumer Protection Act 1987.
Subject to clause 12.1 above, the Seller shall under no circumstances whatever be liable to the Purchaser, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
1 any loss of profit;
2 any indirect loss;
3 any consequential loss; or
4 any loss of data, suffered or incurred by the Purchaser under or in connection with these Terms.
The Seller’s total liability to the Purchaser in respect of all losses arising under or in connection with these Terms, however so arising, shall in no circumstances exceed the Contract price.
The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
14 Intellectual property rights
- All intellectual property rights in or arising out of or in connection with the supply of the Goods and or Services shall be owned by the Seller or its licensors.
- The Purchaser acknowledges that, in respect of any third-party intellectual property rights in the Goods or Services, including Software downloads, the Purchaser’s use of any such intellectual property rights is conditional on the Seller obtaining a written licence from the relevant licensor on such terms as will entitle the Seller to licence such rights to the Purchaser.
- The Purchaser shall indemnify and keep indemnified the Seller against all royalties, demands, proceedings, losses and costs in connection with any infringement or alleged infringements of any third-party patent, registered design or other industrial property right in the manufacture, sale or application of the Goods.
15 Cancellation and returned goods
- Cancellation will not be accepted for any Goods designed specifically for the Purchaser.
- The Seller shall only accept the return of Goods without its previous consent in relation to those Goods covered by the Manufacturing Guarantee referred to at clause 7 above.
Other than under the Manufacturing Guarantee referred to in clause 7, if the Seller agrees to accept the return of Goods, those Goods must be returned at the Purchaser’s sole expense. All Goods returned by the Purchaser shall be returned to the Seller in the condition that they were originally delivered to the Purchaser. If Goods are tested by the Seller they will be subject to a minimum charge equivalent to 20% of the invoice price (exclusive of VAT), which shall be paid by the Purchaser.
If the Seller agrees to cancel an Order or part of an Order relating to items not specifically designed for the Purchaser, a minimum charge equivalent to 20% of the total Order price (exclusive of VAT) shall be paid by the Purchaser.
- Without limiting its other rights or remedies the Seller may terminate the Contract by giving the Purchaser not less than seven (7) days’ written notice.
- Without limiting its other rights or remedies, the Seller may terminate the Contract with immediate effect by giving written notice to the Purchaser if:
1 the Purchaser commits a material breach of any of these Terms and (if such a breach is remediable) fails to remedy that breach within fourteen (14) days of receipt of notice in writing to do so; or
2 any action, proceedings, procedure or step is taken for the winding up, dissolution, administration or reorganisation of the Purchaser; or
3 any action, proceedings, procedure or step is taken to appoint a liquidator, receiver, administrative receiver, administrator, compulsory manager or other similar office in respect of the Purchaser or any of its assets.
- If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
18 Third parties
- Any person who is not a party to the Contract shall not have any right to enforce its terms.
19 Governing law and jurisdiction
- The Contract and any dispute arising out of or in connection with it, or its subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
- The Seller and the Purchaser irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation.